Difficult Conversations (MELBOURNE)

HOW TO HAVE
DIFFICULT
CONVERSATIONS:
Dealing with the elephant in the room

Difficult conversations are a normal part of everyday life whether it is in your workplace or in your personal relationships. It might be saying no to a leave request at work, it could be dealing with inappropriate behaviour at work, it could be completing a performance plan, it could be ending a relationship, it could be giving negative feedback or it may be needing to apologise. Regardless of what the difficult conversation is about, most people prefer to walk away from it, delay it, do the work themselves or avoid the
conversation completely.

This full day workshop will give you the tools and the awareness to be more comfortable, effective and successful in your difficult conversations.

After this workshop you will no longer fear or avoid difficult conversations. You will be more confident and aware of your role in a difficult conversation and you will be better equipped with the tools needed to deal effectivel

The workshop will teach you how to:

  • Identify what the problem is
  • Untangle intent from impact
  • Move away from blame game – I am right you are wrong
  • Identify some of the assumptions that get in the way
  • Maintain safety in the conversation for yourself and the other party
  • Use empathy and listening when dealing with difficult conversations
  • Be more aware of your nonverbal communication
  • Identify the purpose of the conversation
  • Put it altogether in a successful conversation.
  • Develop your own difficult conversation template

When & Where

Smith and Deruit Room
Metropole Hotel
44 Brunswick, Fitzroy, Victoria
Friday, October 23, 2015
9:30 am to4:30 pm (AWST)

Biography

Violet -head 200 x 200Violet Dhu has over fifteen years experience in assisting people to develop their communication skills. As an experienced Social Worker and Coach she has worked with many people who are dealing with difficult situations such as bullying and harassment, having to speak up at meetings and dealing with conflict. Violet provides training and coaching in the area of effective communication specialising in assertive communication skills and difficult conversations. In her career Violet has helped hundreds of people to communicate effectively and to participate in conversations confidently.

Download the Registration Form Below:

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For More Information:

Contact Violet on violet@violetdhu.com.au  or 0408930993